Industries we serve

E-Commerce

Staff e-commerce to stay open through every spike, calls handled.

Full-time, dedicated teammates. Not a marketplace.

The store has to stay open even when you're short-staffed

Support tickets, returns, and order problems arrive whether or not you have the people to handle them. A launch or a sales spike leaves you underwater on service and fulfillment. You are clearing the inbox yourself at midnight, and the VA you hired sends every decision back to you.

Tickets and returns pile up faster than your team clears them.
A launch or a sales spike leaves service and fulfillment behind.
You are answering customer email after hours.
You hired a VA who escalated every refund and every upset customer back to you.

Saved per hire: $50K+
Client retention: 96%+
Of talent: Top 1%

Here are the roles we fill most in e-commerce

Talent you choose yourself, with the assurance to handle a refund or an upset customer without sending it back to you, on your hours.

Book a call→

Why US teams work nearshore with LATAM talent

They work your business hours and already know how US teams run.

Talent quality

What makes LATAM great for hiring

Deep pool of educated, professional talent
Strong English proficiency across key markets
Experience working with U.S. companies, tools, and processes
High accountability and work ethic

Time zone alignment

Talent easy to reach

Minimal time difference with the U.S.
Talent works standard U.S. business hours
Real-time collaboration, not overnight handoffs
Faster feedback loops and fewer delays

Cultural fit

A world of talent close to your culture

Strong alignment with U.S. business culture
Clear communication, proactive problem-solving
Familiarity with U.S. expectations around ownership, deadlines, and quality

The Hands-off Hiring System

A four-step process that keeps the sourcing and screening with us. You make one decision at the end: which finalist to place.

Discovery
We learn the role, the team it joins, and what a strong fit looks like to you. That profile sets the bar for the search.
The Vet
We start with roughly 200 candidates and screen down.
The Shortlist
You see two. We bring you two candidates matched to the role, with their video, assessment results, and our notes. You interview both and choose.
The Guarantee
If none of the first four candidates fits, your next search is $1,000 off. We run the screening, so a miss is on us to fix.

Every hire after your first gets easier. We learn your company, your culture, your bar for 'great.' By hire five, you might not meet the candidate until their first day.

See every step→

What clients say when we are not on the call

Pivt

Quest Relocation

Rincon Rehab

Ten hires in six months, every one of them scoring 90%+ in our reviews. Handoff doesn't make us choose between speed and quality.

Steve Frey

CEO, Oasis

Product, GTM, content, events — Handoff has staffed nearly every function we've needed as WorkRight scales, and each hire has been strong enough that we didn't have to think twice.

Robert Horsley

Co-Founder & COO, Fragomen WorkRight

We don't take chances on where we source talent. Handoff has earned that trust across three different parts of our business.

Bob Rosing

CEO, Dwellworks

Turnover is a challenge in this industry. Handoff has placed people who are committed, fast learners, and genuinely care about the work... and that's exactly what's moved the needle for us.

Ryan Hoover

Founder & CEO, United Corporate Housing

Stop being the bottleneck.

Let Handoff take it from here.